frequently asked questions


Motorcycle clothing choices and facts

What ventilation should my motorbike clothing have?

Ventilation mapping,

Good ventilation is an important component that should provide you with airflow while riding at high and low speeds so that your motorbike suit is also suitable for summer. With top brands, this priority is just as important as the level of waterproofing of a membrane.
By combining these 2 worlds, we get a comfortable suit in which we can move all year round in all corners of the world, regardless of the weather.

You will see that the really good suits have a developed and tested mapping and are tailored by target group. Tour, Adventure and Rally lines all have a different mapping because they are ridden on different types of bikes and the rider has a different riding mode.
At ATR, we have already been able to help with this a little by dividing the clothing into groups (Adventure, Tour and Rally) the big difference is in the placement and positions of the ventilation zips.

Touring,

Zips are positioned further out to allow wind coming past the larger screens to still flow through the jacket and trousers, exits are positioned larger or lower to get the best possible flow through the jacket and trousers. If the zips are more centred, as is the case with Adventure models, you will achieve less with this because the openings are in the vacuum of the screen and can therefore cause a much smaller flow.

Adventure,
More ventilation required for dynamic riding, more centred on the chest and close to the centre. These are placed here because this type of rider often rides with smaller screens or also standing. Good airflow is used optimally to cool the rider as much as possible.

Rally,

This involves riding as open as possible and making great use of thinner fabrics, mesh. Large zips, the best breathable membranes and cool the rider as much as possible.
With the brands ATR carries, all suits are statically and dynamically tested and proven for each group.

Motorbike clothing waterproof and breathable?

What does good quality motorbike clothing mean? The development of good motorbike clothing is based on the idea of being as comfortable as possible in the suit with the highest possible protection (tailored to your riding style)

Waterproof, Breathable and Ventilation.

3 priorities that are difficult to combine but which allow the rider to concentrate 100% and enjoy riding. Getting wet gets boring, annoying and disrupts concentration. Overheating, warming up in your suit turns into sweating and makes for a very uncomfortable ride where you quickly lose enjoyment and concentration.

What is waterproof?


More like a plastic layer or plastic inner jacket, this makes us sweat tremendously but waterproof.
WATER COLUMN, is the measure in which the water resistance of an outer layer is measured and expressed in Millimetres. Any material with 1,500mm water column is considered waterproof but this is really a legal minimum. Move in this, a rainstorm or a little wind, speed on a motorbike and you are instantly soaking wet.
For our "lifestyle", i.e. the motorcyclist, ATR really sets the limit for this at a minimum of 10,000mm for each type of rider. Then we are confident and can promise that the material is waterproof.
This size unit comes about through a measurement on 1cm2 of fabric. On this is a cylinder that one fills with water, the height of the water level is indicated in millimetres. Our minimum is 10,000 mm or, in other words, 10 metres in height. This 10 metres again corresponds to 1 Bar of pressure.

Is it stupid to ask about the water column when shopping for a new suit? - NO most definitely not.


The best membranes, liners and laminates like GORE-TEX and DRY WAY set higher values, even up to 28,000mm. But beware, these are brands and they too have membranes with different waterproofing ratings and therefore cheaper prices.
Looking for a waterproof jacket with a reputable brand membrane is good but even these have different waterproofing values. Just buying a waterproof jacket does not always mean you will stay dry. Some riders demand the utmost from their clothing and thus need a laminate with the highest waterproofing.

You can imagine that a laminate is in direct contact with the rain and wind, which is why a laminate should have a higher water column than a liner anyway. A liner sits behind the outer fabric which will hold back a lot of pressure but allows water to pass through.
We as ATR have looked for brands that don't think this way, these like us stand behind their promises and these use at least the same waterproofing for their liners as for their laminates.
Remember back in the day? A 110kg suit but dry)?

Z and Dropliners


Now with the good brands, the fabric of the motorbike jacket is DWR treated. The fabric itself then no longer gets wet but still lets (LESS) water through.
The advantage of a Z-liner is that the jacket is still absolutely 100% waterproof and breathable but is cheaper to produce. With a Drop-liner, the motorbike jacket has the advantage that it is cheaper as a laminate AND the liner can be taken out, turning the jacket into a proper summer jacket.

Breathability


Good Membranes (laminate or liner) also have the property of being breathable, this allows accumulated body moisture that builds up under clothing to escape. This keeps the body at the right surface temperature and humidity, keeping the rider super comfortable, dry and more concentrated on the bike.
Breathability is measured and displayed in the unit g/M2/24.
This is very important for every motorcyclist but especially for active adventure and off-road riders.
It prevents condensation and sweat under your jacket. Note when wearing a good quality jacket you should also consider the right undergarments. This is a point we notice that is very often forgotten by people.
Laminates in our shop run up to a breathability of 25,000 g/M2/24 which means they are very suitable for active work.
For touring in all weather conditions, 15,000 g/M2/24 is a very good level in which you feel good 365 days a year in all weather conditions.

What should I do for maintenance of my motorbike clothing?

Gore-Tex® and Teflon® motorbike clothing are not only durable, but also very easy to maintain. Regular proper maintenance ensures that your motorbike clothing stays in good condition and thus lasts longer.

Always follow the clothing manufacturer's maintenance instructions, which can be found on the label on the inside of the clothing. Make sure all protection is out and all zips for velcro straps are closed. Any inner jackets should also be taken out.

Wash yourself and do not take your clothes to a dry cleaner. If you really can't do otherwise ask if they can rinse the clothes with a colourless, distilled hydrocarbon solution. However, a new DWR treatment will be needed after this.

Washing your clothes

Always wash your jacket and trousers separately and without other items. Wash in the washing machine at 40 degrees and use a small amount of liquid detergent. Rinse your clothes at least twice and spin on low rpm for a short time to get the worst of the water out of your garment. DO NOT use washing powder or fabric softeners, bleach or extra stain removers. These materials clog or damage the clothes.

Drying the clothes

Let your clothes dry on a drying rack out of the sun. When dry, stick your clothes separately in the dryer for a 20 minutes on the lowest temperature. This serves to reactivate the applied DWR treatment back.

Water-repellent treatment

If you notice that your clothing is starting to retain water, this is because the DWR treatment can no longer be activated. Don't worry, you can reapply a new DRW treatment yourself. Always follow the manufacturer's instructions for this. We like to work with Nikwax®, which is also available in shop or in our webshop. Don't trust your machines enough? ATR has special machines for this and we can also offer you this service.

In&Motion Airbag system

1. Do I have to subscribe to an In&motion detection mode for this vest to work?

Answer: You can either buy the In&box detection module and service outright one time, or choose from a monthly or annual subscription model. The goal with offering a subscription model is to lower the initial financial barrier to using an airbag vest. The subscription model entitles you to a new In&box module after three years. Choose what works best for you.

2. If I don’t want a monthly or annual subscription, can I still get this airbag vest?

Answer: You can purchase the vest and detection module with algorithm service outright and not have to worry about subscriptions

3. If I suspend/pause my subscription and forget to reactivate it, will the vest still detect a crash and inflate?

Answer: No, because in the first place you won’t be able to turn it on into ride-ready status before your ride. It will not “trick” you into thinking it’s active when it is not, because the LED indicators will warn you that it’s not active. If you ignore the LED indicators warning you that the airbag isn’t active, you can’t expect it to work.

4. If I’m subscribed monthly and miss a payment or my credit card expires, will the airbag suddenly stop working?

Answer: In&motion will reach out with a 30-day warning prior to your payment method expiration. After expiration or missed/forgotten payment, In&motion gives you a 30-day grace period during which the airbag functions completely the same. You will receive notifications about the missed payment. After the 30-day grace period, the airbag will stop detecting crashes until payment is resumed. You will not be able to turn on your airbag vest into ride-ready status after the 30-day grace period, so you won’t unknowingly ride with a non-functioning vest, unless you choose to ignore the LED indicators warning that it isn’t active.

5. Would In&motion turn off my vest mid-ride if I pass the 30-day grace period?

Answer: In&motion will not turn off your vest mid-ride for any reason, even if you’re at the end of the 30-day grace period and it elapses during your ride. The only way for it to turn off during a ride is if you didn’t charge the In&box and the battery dies (LEDs indicate battery level, which you see when you turn it on) or if you manually turn it off during your ride.

6. What does In&motion do with my Data?

Answer: In&motion takes Data Privacy very seriously. All data is anonymously aggregated for performance tuning. No information is shared with 3rd parties. In&motion is in compliance with GDPR (EU) and consumer-oriented privacy laws, where applicable, in the United States.

All data that is collected by In&motion is encrypted, end-to-end, and focused only on the telemetry for pre-impact detection and inflation. Riders can also opt-out of ANY data collection. For more information, please see In&motion's privacy policy here.

7. Is my data shared in real-time?

Answer: Encrypted rider data is automatically synced with the In&motion Cloud via the Companion App, when connected to WiFi.

Data is NOT sent in real-time. Only when the App is enabled, and a user is on WiFi. In other words, it won’t start sending data over an LTE / Mobile connection out on a ride. For more information, please see In&motion's privacy policy here.

KLIM Stat cards

When you purchase a KLIM Motor Jacket from ATR Superstore, you can request a Stat card for free.

  • This card contains your personal medical details and name and phone number of a first contact in case of an accident.
  • The card fits into the pocket on the left forearm and medical logo. In case of unconsciousness, the care service can use the card to contact your loved one but also read any allergies or medical conditions or adjustments.

Delivery and Delivery Times

Delivery

Frenziedly fast and secure delivery. All parcels are sent with UPS Professional. This ensures that your parcel arrives safely.

After placing your order, you will receive a track&trace of your parcel via e-mail or telephone on which you can track and check your own shipment. The parcels are delivered in person, with a signature for receipt. Parcels are not just dropped at the door.

When you are not at home

If you are not at home when UPS tries to deliver to your address, UPS can deliver your parcel to a UPS Access Point® location near you, where your parcel will be held for you for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable. Track your parcel, before going to the UPS Access Point location to confirm the location of the parcel and that it is "Pending Customer Collection". When you track your parcel, you can also see the opening hours (weekend hours are available) and a map of where to pick up your parcel.

Bring your government-issued photo ID and tracking number to collect your parcel from a UPS Access Point location. If someone else picks it up for you, they must provide the InfoNotice or transfer form.

Track & Trace

After placing your order, we will immediately start working for you and you will receive the following status messages via track & trace

Label created

We have received the shipping and invoice details from the sender of the shipment. As soon as we have received the shipment and it is moved in our network, the status will be updated.

Sent/underway

We have received the shipment, it moves through our network and now has a scheduled delivery date. Shipments can remain in this status until they are ready for final delivery. Please note that if shipments travel long distances, they are unlikely to be scanned again until they reach their destination hub.

Is on its way

The local UPS facility has received the shipment and they have sent it to a driver for final delivery. Unless the sender has opted for a timed delivery service, parcels are usually delivered to homes between 9:00 and 19:00 (sometimes later) and to a commercial address before closing time.

Delivered

We delivered the shipment to its final destination, with a recorded time stamp of delivery. If the shipment does not require a signature, our driver will try to find a safe place to leave the shipment to keep it out of sight or damaging weather. This could include a porch, side door, back door or garage area.

Delivered at a UPS Access Point®

A selected UPS Access Point location has received the shipment, and the package is ready to be picked up when the recipient wants it.

Pickup point

Collection point,

Instead of sending it by post, you can choose to pick it up in the shop. If you choose this option, we will notify you when your order is complete in the shop. We will make an appointment and when you are with us, over coffee, we can adjust your clothes, put the protections in the right place and briefly explain the suit.

Delivery times

While shopping, you will see the correct delivery time for each item, ATR works with an active stock system, which means that all stock is kept via a computer network. All items in our webshop that are in stock are actually there. Due to the use of different warehouses, delivery times may vary. This is nicely indicated with the article and even when entering your desired size.

This way, you can always rest assured that your item will arrive at the agreed delivery time and you won't get any unpleasant surprises.

Priority deliveries mean that your package will be delivered professionally within 1-2 working days, it or the items will be in our shop or in our central warehouse. If we have the item in 1 of our other warehouses, the delivery time will be 2-6 working days. This is also indicated as soon as you make your choice.

If the requested article is not in stock, please contact us. We will then request all info on the article in question and notify you of a future delivery time.

At ATR, we have opted for a central dispatch service so that when, for example, several items are ordered, they arrive centrally first. Your order is checked and checked personally and packed in 1 package. This way you can be sure that you have everything and, in cooperation with UPS, we can guarantee a very fast and safe delivery of your package.

Customer service

How to reach?

By contact form,

You can easily reach us by contact form. You will receive a reply the same day:
Tuesday to Friday from 10:00 to 18:00
Saturday and Sunday from 10:00 to 15:00
By Phone, we can speak to you directly by phone +32499731121 on opening days,
Tuesday to Friday from 10:00 to 18:00
Saturday and Sunday from 10:00 to 15:00

By Whatsapp
Whatsapp allows you to send photos directly, you are immediately in our list to contact and if required, we can also help you using camera to explain an item, for example. Whatsapp number +32499731121

Last but not least, in the ATR Superstore shop, every day our team is ready to help you. Here we can show you who we are, show you all the collections and let you try everything on. Assist you with your choice, sizing or type of trip you are about to make. Personal contact with a cup of coffee and all the time you need.

Can I buy VAT Free?

EU Companies outside Belgium with a VAT number can make intra-community (reverse charge) purchases after approval. Invoices are sent along with the order in the mail as PDF.

Create an account and send us a message via whatsapp to be able to act immediately. If you have more time, you can always send us an e-mail to request VAT-referred purchases. After our check, we will mark you as an intra-community customer and all purchases will be processed and invoiced without VAT.

Warranty and Returns

Exchanges or returns

Would you like to exchange your item?

You have the right to exchange your chosen item for another size or article within 14 days of purchase. Just send us an email with your order or invoice number and we will make sure you receive a return slip for returning your item. The newly chosen item will be sent once free of charge after receipt of the return.

Would you like to return your item?

If you wish to return the item and refrain from exchanging it, please send us an e-mail with the reason and read the general terms and conditions for this.

Guaranty

Warranty terms

ATR Superstore BV offers the legal guarantee on all articles, which means that a product must do what the consumer can reasonably expect of it. All stated warranties are without prejudice to the legal warranty. The warranty period ATR Superstore offers you is at least 2 years in all cases. For some Brands or items a longer warranty period is offered by the manufacturer.
How do you request a warranty?
In the unlikely event that something turns out to be wrong with your article, we will do everything we can to put it right for you as soon as possible. The easiest way is to send an e-mail to our customer service. We will look into it immediately and, if necessary, ask you for more info/photos via e-mail or phone to set the guarantee case in motion. You don't have to do anything else. Within a few days, you will receive an answer to your case and if the assessment is positive, your item will be replaced free of charge.
How do you apply for the Crash Guarantee?
If you are involved in a *motorbike accident within five years of purchasing the *qualified KLIM® equipment, KLIM® will replace or repair the damaged KLIM® equipment *GRATISFY through ATR Superstore BV. please read the terms and conditions and/or contact us by contact form so we can help you further with this.