General terms and conditions of sale
Company Details
ATR Superstore BV - Biesdelle 3, 3980 Tessenderlo Belgium - info@atrsuperstore.com - +32 499 73 11 21 - VAT number: BE0758.729.743
Article 1: General provisions
The e-commerce website of ATR Superstore, a BV with its registered office at Biesdelle 3 3980 Tessenderlo, VAT BE 0758.729.743, RPR ATR Superstore, (hereinafter "ATR") offers its customers the opportunity to purchase the products from its webshop online. These Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via ATR's webshop, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless previously, in writing and expressly accepted by ATR.
Article 2: Price
All prices stated are expressed in EURO, always including VAT and all other duties or taxes to be borne by the Customer. If delivery, reservation or administrative costs are charged, this will be stated separately on the website.
The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are for decorative purposes and may contain elements not included in the price.
Article 3: Offers
Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind ATR. ATR is as far as the correctness and completeness of the offered information only bound to an obligation of means. ATR is in no case liable in case of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.
The offer is always valid while stocks last and can be modified or withdrawn by ATR at any time. ATR cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly mentioned in the offer.
Article 4: Online purchases
You can place your order by placing all desired items in the shopping cart. If you then click on the shopping cart, you will see an overview of the products ordered, in which you can change quantities or remove items. When your order is complete, you can click on the "place order" button. In the next screen, you will be asked to enter your address details or you can log in with your personal account (e-mail address and password).
After your first order, you will receive an e-mail with instructions on how to create an account. With your next order, you can log in with it so that you do not have to enter your full address details every time and you will enjoy various benefits
The Customer has the choice between the following payment methods via :
By credit card
By bank card
Paypal
IDeal
Sofort
ATR is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders involving the Customer.
Article 5: Delivery and execution of the agreement
Articles ordered via this web shop are delivered throughout Europe Delivery is made by professional transporters (UPS) Unless otherwise agreed or expressly stipulated, the goods are delivered to the Customer's place of residence within 30 days of receipt of the order.
Any visible damage and/or qualitative defect of an article or any other shortcoming in the delivery must be notified by the Customer to ATR without delay.
The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by ATR.
Article 6: Retention of title
The delivered goods remain the exclusive property of ATR until full payment by the Customer. The Customer agrees to point out the retention of title of ATR to third parties if necessary, e.g. to anyone who comes to seize the not yet fully paid items.
Article 7: Right of withdrawal
The provisions of this article apply only to Customers who purchase articles online from ATR in their capacity as consumers
Purchased Articles in Deals, clearance/sales or at a discount cannot be returned.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period shall expire 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the goods.
To exercise the right of withdrawal, the Customer must send ATR Superstore BV, Biesdelle 3 3980
Tessenderlo, Telephone +32499731121, e-mail: info@atrsuperstore.com by means of an unequivocal statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the agreement. The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.
To meet the withdrawal deadline, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer shall return or hand over the goods to ATR without undue delay and in any event not later than 14 calendar days from the day on which he communicates his decision to withdraw to ATR. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
In case of cancellation of a purchase without the product being shipped or received, any potential transaction fees will be charged.
Product returns and exchanges. These must be requested by mail at klantenservice@atrsuperstore.com.ATR will bear the cost of return and/or exchange only by mutual agreement.
If the returned goods are in any way diminished in value, ATR reserves the right to hold the Customer liable and claim damages for any diminished value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only unused items in their original packaging, together with all accessories, instructions for use, cards in original place with original connections, invoice or proof of purchase can be taken back.
"If the Customer has requested that the performance of services begin during the withdrawal period, the Customer shall pay an amount proportionate to what has already been delivered at the time he has notified us that he is withdrawing from the contract, compared to the full performance of the contract."
Any additional costs resulting from the Customer's choice of a mode of delivery other than the cheapest standard delivery offered by ATR shall not be refunded.
ATR will refund the Customer via bank transaction, unless the Customer has expressly agreed otherwise. in any case, the Customer will not be charged for such refund.
The Customer cannot exercise the right of withdrawal for:
the supply or provision of goods or services whose price is linked to fluctuations on the financial market over which ATR has no control and which may occur within the withdrawal period;
the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
the delivery of goods which spoil quickly or have a limited shelf life;
the delivery of sealed goods which are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
the supply of goods which, by their nature, are irrevocably mixed with other products after delivery;
the delivery of alcoholic beverages whose price was agreed at the time of the conclusion of the sales agreement, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the company has no influence;
contracts where the Customer has specifically requested ATR to visit him to carry out urgent repairs or maintenance there;
the delivery of sealed audio and sealed video recordings and sealed computer software of which the seal has been broken after delivery;
the supply of newspapers, periodicals or magazines, with the exception of contracts for a subscription to such publications;
contracts concluded at a public auction
the provision of accommodation other than for residential purposes, carriage of goods, car rental services, catering and leisure services, if the contracts provide for a specific date or period of performance;
the supply of digital content not supplied on a tangible medium, if performance has begun with the Customer's express prior consent and provided the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. downloading music, software);
Purchased Articles in clearance/sales or at a discount cannot be returned.
contracts for betting and lottery services.
Article 8: Guarantee
Pursuant to the Act of 21 September 2004 of "de bescherming van de consumenten bij verkoop van consumptiegoederen", consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact ATR customer service and return the item to ATR at the Customer's expense.
If a defect is detected, the Customer must inform ATR as soon as possible. In any case, any defect must be notified by the Customer within 2 days after receipt. Thereafter any right to repair or replacement expires.
ATR offers its customers a warranty on the brands;
Lindstrands of 2 Years
Halvarssons 2 Years
Klim 5 Years
Klim Warranty and Klim Crash warranty, 5 years, conditions can be found on the website of ATR Superstore.
All warranty cases must be delivered to ATR Superstore, Biesdelle 3 3980 Tessenderlo Belgium. Collection of all warranty cases also takes place at ATR Superstore, Biesdelle 3 3980 Tessenderlo Belgium. Here the items are viewed together and approved by the customer. If they need to be sent, the shipping costs are for the customer and can only be adjusted in consultation with ATR Superstore.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to purpose for which it was designed, non-compliance with the user instructions or manual, adjustments or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 2 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.
Article 9: Customer service
ATR's customer service can be reached at the telephone number +32 499731121, Whatsapp +32 499731121, by e-mail at info@atrsuperstore.com or by post at the following address : Biesdelle 3 3980 Tessenderlo Belgium.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights available to ATR, in the event of non-payment or late payment, the Customer shall be liable, ipso jure and without warning, to pay interest of 10% per annum on the unpaid amount from the date of default. Furthermore, the Customer shall be liable, ipso jure and without warning, to pay a fixed compensation of 10% on the amount in question, with a minimum of €25 per invoice. Without prejudice to the foregoing, ATR reserves the right to take back items that have not been paid for (in full).
Article 11: Privacy
The controller, ATR Superstore respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data. The personal data communicated by you will only be used for the following purposes: Tracing for shipment of purchased items, mail. You have a legal right to access and, if necessary, correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge by sending a written, dated and signed request to ATR, info@atrsuperstore.com. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant. In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. To do so, please contact ATR Superstore BV, info@atrsuperstore.com. We treat your data as confidential information and will not pass it on, rent it out or sell it to third parties. The customer himself is responsible for keeping his login data confidential and for the use of his password. Your password is stored encrypted, so ATR does not have access to your password.
ATR keeps online (anonymous) visitor statistics to be able to see which pages of the internet site are visited and to what extent.
the internet site are visited and to what extent.
If you have any questions about this privacy statement, please contact us at info@atrsuperstore.com
Article 12: Use of cookies
During a visit to the site, 'cookies' may be placed on your computer's hard drive. A cookie is a text file placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
Full cookie policy can be found here
You can set your internet browser to not accept cookies, to alert you when a cookie is installed or to delete cookies from your hard drive afterwards. You can do this through your browser settings (via the help function). Please note that certain graphical elements may not appear correctly or that you may not be able to use certain applications.
By using our website, you agree to our use of cookies.
Article 13: Invalidity - non-enforcement
If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.
The failure at any time by ATR to enforce any of the rights enumerated in these Conditions, or to exercise any right thereof, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.
Article 14: Modification of conditions
These Conditions are supplemented by other conditions explicitly referred to and the general terms and conditions of sale of ATR. In case of contradiction, these Terms and Conditions shall prevail.
Article 15: Proof
The Customer accepts that electronic communications and backups may serve as evidence.
Article 16: Applicable law - Disputes
Belgian law shall apply, with the exception of the provisions of international private law on applicable law. The courts of the Consumer's domicile have jurisdiction in the event of legal disputes. The Consumer can also turn to the ODR platform http://ec.europa.eu/consumers/odr/
If you are a bearer of the UNIZO e-commerce label, add this paragraph: [...] has subscribed to the Regulations of the UNIZO e-commerce label. These regulations are available at http://www.unizo.be/ecommercelabel/ where you can also go to settle complaints or disputes out of court through the UNIZO complaints procedure.
ANNEX 1: MODEL WITHDRAWAL FORM
Dear Customer, You should only complete and return this form if you wish to revoke the agreement.
To Customer Service ATR Superstore BV Mail: info@atrsuperstore.com I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*): Ordered on (*)/Received on (*): Name/Names of consumer(s) : Address of consumer(s) : Signature of consumer(s) [only if this form is submitted on paper]: Date : (*) Delete what does not apply.